The Work Log window maintains records of recent incoming, outgoing, and missed calls. You can use these call logs to return or make a call.
- On the action bar, click Work Log.
The Work Log window displays a list of recent calls with date, time, duration, and available communication channels.
- Scroll to the contact you want to call and click the Click To call icon for the associated work log. Alternatively, double-click on the contact log.
If you have enabled the Enable the Display confirmation window before dialing a number option in the Dialing Rules panel, the system displays the Call confirmation window. You make the changes, as appropriate.
- If you are making a call through a telephone, perform the above tasks.
If you are in the Desk Phone mode, the phone forces off-hook on the speaker phone, or if you have a headset you are already off-hook. If you want to use the handset, lift the handset. Your telephone rings before the destination telephone answers and dials a call to the number specified in the field.
If you are in the Other Phone mode, wait for the other phone to ring and answer the phone.
The system dials a call to the dialed number and creates a work item in the Work List window when the recipient answers the call.
